Maruyone Trading Co., Ltd. (hereinafter referred to as “the Company”) establishes the following policy regarding the handling of customers’ personal information. We recognize the proper protection and management of such information as a social responsibility and will comply with this policy accordingly.

Compliance with Laws and Management of Personal Information

The Company complies with the Personal Information Protection Law, GDPR, and related laws and guidelines. We establish and operate an appropriate management system to prevent unauthorized access, leakage, loss, etc., of personal information.

Acquisition and Purpose of Use of Personal Information and Legal Basis

We acquire personal information by lawful and fair means and use it for the following purposes based on the corresponding legal grounds:

• Responding to inquiries and greetings (Legal basis: Legitimate interests)
• Contract conclusion, performance, and transaction management (Legal basis: Contract performance)
• Providing information about products and services (Legal basis: Legitimate interests or consent)
• Surveys, analysis, research, and audits (Legal basis: Legitimate interests)
• Preparation of statistical data and internal use (Legal basis: Legitimate interests)
• Information sharing and communication with industry parties (Legal basis: Legitimate interests)

Data Retention Period

We retain personal information for a period necessary for the stated purpose and, in principle, delete or anonymize it within five years after the contract or transaction ends. If a different retention period is stipulated by law, we will comply accordingly.

Management and Security Measures

We implement technical and organizational security measures and strive for continuous improvement, including employee training and supervision.

Provision to Third Parties

We do not provide personal information to third parties without the individual’s consent except in the following cases:

• When required by law
• When necessary to protect life, body, or property
• When necessary for public health or child development
• When cooperating with administrative procedures
• When outsourcing operations (with appropriate contracts and supervision)

Rights to Disclosure, Correction, Deletion, Suspension, and Portability

Customers have the right to request disclosure, correction, addition, deletion, suspension of use, and data portability (machine-readable format) of their personal data. We will respond appropriately within the scope of the law after verifying identity.

Use of Cookies

Our website uses cookies to improve user convenience and analyze site usage. Information collected via Google Analytics is anonymous and does not identify individuals. Please refer to Google’s Privacy Policy for details. Users may reject cookies via browser settings. We display a cookie banner to obtain explicit consent (opt-in) for non-essential cookies.

Cookie Settings

About Google reCAPTCHA

To prevent spam submissions through our website forms, we use Google’s reCAPTCHA service.
 This service determines whether the user is a human or an automated program. In doing so, information such as cookies and IP addresses may be sent to Google.
 The collected data is managed in accordance with Google’s Privacy Policy.

Transfers Outside the EU/EEA

We operate in Japan and manage personal information within Japan. When necessary, we implement appropriate safeguards such as the Standard Contractual Clauses (SCC).

Right to Lodge a Complaint

If you reside in the EU/EEA, you have the right to lodge a complaint with the supervisory authority in your place of residence or employment.

Disclaimer on External Links

Our website may contain links to external sites. We are not responsible for the handling of personal information on those sites.

Changes to This Privacy Policy

This policy may be revised without notice due to changes in laws or operational policies. Please check the latest version on our website.

Contact

Maruyone Trading Co., Ltd. Personal Information Desk
4-9-14 Minamisemba, Chuo-ku, Osaka 542-0081, Japan
TEL: 06-6251-9391 (Weekdays 9:00–17:30)
FAX: 06-6281-0793

Revised on: May 27, 2025